Google Cloud suspended my account for 2 years, only automated replies

Google Cloud (Google’s rental computers for running apps) allegedly iced out a UC Berkeley researcher for nearly two years — suspension in March 2024, appeals met with the same form letter, then radio silence. The comments didn’t hold back. Resigned veterans warned this isn’t a glitch; it’s the system. One dev claimed, “I had my GCP quota algorithmically set to 0” after months of paperwork, while another delivered the gut-punch: “No human will ever respond.” The prevailing vibe: you either lawyer up or give up.

Others offered playbooks: blast @googlecloud, escalate through a friend with “swagger,” or bring in legal counsel. A few floated class-action talk, not for a payout but to punish the “too big to support you” culture. The thread also sparked dark humor: “press 0 to speak to a robot,” and “the cloud is just someone else’s automated email.” Still, a small minority held out hope that public shaming might trigger a human. But the loudest chorus painted a picture: once the algorithm says no, you’re fighting a boss battle with infinite health. In short, the drama isn’t just one account—it’s a saga of Big Tech silence, and a community debating whether to fight, flee, or meme.