Verizon is About to Break our Watches

Parents say Verizon could leave kids’ watches useless right after the holiday

TLDR: Verizon is still planning to shut down the old Gizmo watch app even though some parents say the replacement app won’t work for their family setup, threatening basic contact with their kids. Commenters are furious, mocking phone companies, blaming fragile gadgets, and asking why a two-year-old watch can be rendered useless by an app change.

The real meltdown here isn’t just one parent saying Verizon’s app switch could cut off texting and location tracking on their kids’ watches by July 6 — it’s the comment section instantly turning into a roast. The story is painfully simple: Verizon wants people to move from the old Gizmo watch app to a newer app, but parents with watch-only accounts say the new one still doesn’t work for them. That means no messages, no seeing where the kids are, and no adding contacts — basically, the very features people bought the watches for in the first place.

And the crowd? Absolutely not sympathetic to Big Phone. One commenter bluntly called Verizon part of the “US phone cartel,” which sets the mood fast. Another said the first mistake was trusting a phone company as anything more than a utility pipe, sparking a mini blame-the-buyer debate: is Verizon bungling this, or is relying on a carrier-branded kid gadget always asking for trouble? Then came the most poetic drag of the bunch: one user joked that cellular watches are “a pile of hacks sitting on top of hacks” built on phone systems that still act like it’s the 1940s. Ouch.

Others went practical and even darker: if the watch stops working without the app, isn’t it basically broken after only two years? That turned the thread from annoyance into anti-corporate fury, with people arguing big companies have gotten way too comfortable selling devices that can be functionally bricked by a software shutdown. In other words: this isn’t just about one buggy app. To the community, it’s another episode of ‘you bought it, but do you really own it?’

Key Points

  • The article says Verizon plans to shut down the GizmoHub app on July 6 and move users to Verizon Family.
  • Verizon Family reportedly does not yet support customers whose only Verizon lines are Gizmo watches.
  • The author contacted Verizon support on June 17, June 19, and July 2, and says the issue remained unresolved.
  • According to the article, support representatives described the problem as known and said they were working on a fix, but no effective follow-up arrived by the time of writing.
  • If GizmoHub is disabled before Verizon Family works, the author says affected users could lose messaging, location tracking, and contact-management functions on the watches.

Hottest takes

"US phone cartel" — lowbloodsugar
"the first mistake" — fragmede
"a pile of hacks sitting on top of hacks" — bombcar
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