November 3, 2025
Cloudy with a chance of suspension
Google Suspended My Company's Google Cloud Account for the Third Time
Third strike: Google locks a small biz again — commenters yell “just dump it”
TLDR: A small company says Google Cloud suspended its account three times without warning, breaking customer workflows. Comments split between “leave Google now,” “big platforms are unreliable,” and “your setup trips anti-abuse tools,” sounding an alarm for anyone running critical systems on a giant cloud with spotty support.
Google Cloud just iced SSLMate’s account for the third time, and the internet grabbed popcorn. The founder says he built a simple, secure setup using Google’s own playbook to help customers manage domain records — no sketchy passwords, no weird hacks — yet the lights keep going out on Google Cloud. Support? A maze of bounced emails and “no-reply” messages. The drama’s real: znpy went full tough love — “three strikes, leave Google and blame yourself if you don’t.” seneca lit the torches, calling Google’s support “horrible” and unacceptable for serious systems. Meanwhile jfoster sighed that mega-platforms are now so complex they break in mysterious ways, not just at Google, and philipwhiuk argued SSLMate’s unusual setup likely triggers anti-abuse tools. Commenters turned it into Friday memes: “Google’s weekly shutdown,” “Customer support by no-reply,” and the classic “There’s an old saying in Tennessee…” wink about getting burned repeatedly. The core fight: is this a cautionary tale about trusting a giant cloud, or about choosing a workflow that looks strange to their robots? Either way, users warn: if your business lives in the cloud, you’d better have a plan for when the cloud ghosts you.
Key Points
- •SSLMate’s Google Cloud access was suspended three times—once in 2024 and twice on consecutive Fridays—without prior notification.
- •SSLMate uses per-customer service accounts, authorized for Cloud DNS and Cloud Domains, and impersonates them for secure, easy integrations.
- •During the first suspension, console access was blocked, emails from the associated account bounced, and support initially rejected communication from other addresses.
- •Google requested project IDs that SSLMate could not retrieve due to console inaccessibility; after phone verification, partial access returned but projects remained suspended.
- •Automated emails alternated between restriction and reinstatement; full access was eventually restored without any explanation of cause or prevention measures.